ENGAGEMENT SPECIALIST - Admissions & Engagement
Admissions and Engagement | West Broad (Hilltop)
ENGAGEMENT SPECIALIST - Columbus - W Broad St (Hilltop)
The Buckeye Ranch is one of Ohio’s leading providers of emotional, behavioral, mental health, and substance abuse services. We work with children and families, many of whom have experienced abuse or neglect, who are facing significant challenges and often multiple stressors.
The Buckeye Ranch is currently seeking a full-time Engagement Specialist to ensure that we maintain a customer service focus for families, referral sources, and staff from inquiry, to entry, to discharge.
Engagement Specialists must demonstrate the capacity to learn and consistently apply key customer service and Motivational Interviewing principles.
Also, keep clients, families, and internal/external customers as a focus in day-to-day job duties, ensuring that all interactions and transactions are professional and embody the Core Values and Mission of The Buckeye Ranch.
Primary duties include engaging with clients and families seeking mental health services through Same Day Access; initiating a client record and maintaining the electronic record database; gathering and maintaining financial information; scheduling appointments and centralized scheduling responsibilities; offering marketing support; and providing quality customer service interactions.
A high degree of autonomy and dependability on the job is expected in this position as is the ability to consistently function as a positive and contributing team member.
High school diploma or equivalent
Two (2) or more years of related work experience with a customer service focus
Excellent oral and written communication skills
Computer and Microsoft Office proficiency
Ability to remain flexible and multi-task in a fast-paced environment
We have great benefits!
Our current benefit offerings include a diverse and inclusive work environment; clinical practice supervision that counts toward required hours for independent license; generous paid time off; paid holidays; medical, dental, vision, prescription, life, and short-term & long-term disability insurance; 401k after only 6 months of service; Flexible Spending Account (tax-advantaged) with convenient debit card; direct deposit; wellness programs; car lease program; educational assistance; eligible employer for student loan forgiveness via the Public Service Loan Forgiveness (PSLF) program; free Continuing Education (CE) opportunities; Employee Assistance Program (EAP;) employee discount programs; free close-to-building parking; and more!
The Buckeye Ranch is an Equal Employment Opportunity, Affirmative Action Employer and is committed to building a diverse workforce to reflect and provide culturally responsive services to a diverse community.Apply Now